Last updated: 2 November 2026

Timber & Stone is an architecture and interior design studio based in Surry Hills, Sydney. This policy explains how we collect, use, store and protect your personal information when you visit our website, send us an enquiry or work with us on a project. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

When you contact us through our website, we collect the details you choose to share: your name, email address, project type, timeline, budget and any message you write.

When we work together, we may also collect your phone number, postal and site addresses, plans, photographs of your home and other information needed to design and deliver your project.

When you browse our website, we collect basic technical information such as your browser type, device, pages visited and approximate location. This information does not identify you personally.

How we use your information

We use your information to respond to your enquiry, prepare proposals, design and manage your project, send invoices and keep in touch about work we are doing together. We use website information to understand how visitors use the site and to improve it.

We will only send you marketing emails if you have asked to receive them, and you can unsubscribe at any time.

How we share your information

We share personal information only when it is needed to deliver your project. This may include builders, engineers, surveyors, consultants and suppliers we work with on your behalf. We will discuss this with you before sharing anything beyond what the project requires.

We also use trusted service providers for website hosting, email and file storage. Some of these providers may store information on servers outside Australia. We take reasonable steps to make sure they protect your information to a standard consistent with Australian privacy law.

We never sell or rent your personal information.

Storage and security

We store personal information electronically with providers that use industry-standard security. Access is limited to members of our team who need it for their work. We keep project records for as long as we need them for the project, warranties and our legal obligations, then delete or de-identify them securely.

Cookies and analytics

Our website uses a small number of cookies and privacy-friendly analytics to measure visits and keep the site working well. You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email us and we will respond within 30 days. In rare cases the law may require us to keep certain records, and we will explain if this applies.

Questions and complaints

If you have a question about this policy or a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.

Contact us

Timber & Stone, 1/20 Hutchinson Street, Surry Hills NSW 2010

hello@timberstone.au